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Structured coverage, not a random set of skills

Each service line below lists exactly what's included, what problems it solves, our SLA commitment, and the tools we run it on — so you know precisely what you're getting before you talk to us.

I.

Azure & Cloud L1 Support

What's Included

  • Day-to-day monitoring of Azure workloads (VMs, storage, networking)
  • First-line troubleshooting and basic issue resolution
  • Access and configuration support requests
  • Cost optimization support — flagging idle or oversized resources

Problems It Solves

  • No one watching cloud infrastructure outside business hours
  • Rising Azure bills with no one accountable for optimization
  • Internal team pulled into routine cloud tickets
⏱ SLA-driven acknowledgment & response, agreed per severity

Tools Used

Azure Monitor Azure Portal CloudWatch (multi-cloud) ServiceNow
II.

Infrastructure Monitoring & Support

What's Included

  • 24/7 alert monitoring across servers, network, and applications
  • Alert correlation and noise reduction so real issues surface fast
  • Network and server first-line support and escalation
  • Dashboarding and uptime reporting

Problems It Solves

  • Alert fatigue from tools that flag everything
  • Downtime discovered by users before it's caught internally
  • No structured record of recurring infrastructure issues
⏱ 24/7 monitoring with severity-based escalation paths

Tools Used

Splunk Dynatrace CloudWatch Network monitoring suites
III.

Incident & Change Management

What's Included

  • Structured incident logging, triage, and resolution tracking
  • SLA-driven response times by severity
  • Controlled, auditable change request process
  • Post-incident review and root-cause documentation

Problems It Solves

  • Slow, inconsistent incident response
  • Changes made without approval trail or rollback plan
  • No visibility into recurring root causes
⏱ ITIL-aligned incident & change workflows with defined SLAs

Tools Used

ServiceNow Jira Service Management Confluence
IV.

Jira Administration

What's Included

  • Project and workflow configuration across Jira Software & JSM
  • Permission schemes and board administration
  • Ticket triage optimization and backlog hygiene
  • Reporting dashboards for delivery visibility

Problems It Solves

  • Messy, inconsistent workflows across teams
  • No one owns Jira admin as tickets and projects pile up
  • Poor visibility into ticket aging and bottlenecks
⏱ Standard configuration turnaround agreed at onboarding

Tools Used

Jira Software Jira Service Management Atlassian Admin

Not sure which service you need first?

Tell us your current setup — we'll recommend where a pilot makes the most sense.